ADA Compliance & Accessibility

Indianapolis International Airport (IND) is designed for maximum accessibility, mobility, comfort, and convenience for all passengers and visitors, including those with physical challenges or disabilities, those traveling with infants and small children, the elderly, and others with special needs.

The airport follows ADA requirements and strives to provide facilities that enable everyone to move through the airport safely and efficiently. Vertical movement is minimized and there are numerous elevators, escalators, and moving walkways to enhance mobility. Everything departing passengers need is on one level.

The airport is accessible in the following ways: automatic doors, crosswalks, curb cuts, ramped access, flush (level) flooring and entrances, moving walkways, and elevators. Braille signage and buttons are located in elevators and outside all doors/emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs, and public seating areas are accessible.

If you are a guest needing assistance, plan ahead to avoid any delay or inconvenience during your visit. Contact your airline in advance to request assistance with access to the terminal, boarding a plane, wheelchairs, specific seat assignments, medication storage or dietary needs. Confirm the request prior to your departure day.

Accessible Parking

Designated parking areas for drivers of vehicles displaying proper identification are readily available at the airport. There are ample parking spaces for the physically challenged and disabled in both the Terminal Parking Garage and the Economy Surface Lot. There are emergency call stations in the Terminal Parking Garage and at each shuttle shelter located in the Economy (Outdoor) Surface Lot. The Terminal Parking Garage has a clearance height of 8 feet, 2 inches.

On-Airport Shuttle Buses & Ground Transportation

Wheelchair-accessible shuttle buses are available and operate from the Economy (Outdoor) Surface Lot to the airport terminal.

With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your rental car company for further details.

Also, the following third-party ground-transportation providers offer wheelchair-accessible vehicles. For more information, see contact information below:

Wheelchair Assistance

Departing and arriving passengers can utilize wheelchair assistance provided by G2 Secure Staff. Contact your airline to schedule assistance at no extra charge. Alternatively, you may also contact G2 Secure Staff directly at (317) 248-8232.

Restrooms

The restrooms in the airport terminal as well as the Parking Garage include a fully accessible family restroom with changing stations and seating for adults and children. The men's and women's restrooms each have three levels of accessible stalls: one with a sink and toilet, one that accommodates a wheelchair, and one equipped with side rails for assistance in sitting and standing.

Luggage Carts

Carts are located on the lower level of the terminal and at the Parking Garage for a nominal fee (cash or credit card).

Paging for the Deaf and Hard of Hearing

Passengers who are hearing-impaired can be visually paged on our flight information display system. This service can be requested at the airport’s Guest Services Desk, (317) 487-7243.

TTY and TDD Telephones

TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.

Service Animals

Service dogs are allowed throughout the terminal when accompanying their owners. Outdoor animal relief areas are available in the grassy areas outside of the lower level of the terminal. Animal relief areas are also available after the security screening checkpoints – please contact your airline for further information and access.

Permitted Items

Mobility aids and assistive devices permitted through security checkpoints include: wheelchairs, scooters, walkers, crutches, canes, prosthetic devices, body braces, augmentation and communication devices (e.g., Braille note takers, slate and stylus), dog guides, service dogs, hearing dogs, and diabetes-related equipment and supplies.

Terminal Directories

Terminal directories located throughout the airport identify locations of accessible services and facilities for the terminal complex, including elevators, restrooms and animal relief areas.

Emergency

In case of emergency, audio visual fire alarms and automated external defibrillators are available throughout the airport. In addition, press-button emergency and assistance phones are located throughout the parking facilities for immediate assistance.

Finding Help for ADA Needs

If you need assistance and would like to request an accommodation not listed above, please call (317) 487-5129 and ask to speak to our ADA Coordinator.

Unlawful Discrimination

It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Indianapolis Airport Authority (as noted above) or to the following:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591

Federal regulations on unlawful discrimination are available for review in the Airport Authority’s Office:

James Keough
Sr. Director of Human Resources
(317) 487-5121
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

Complaints about Accessibility

In accordance with the requirements of Title II of the Americans with Disabilities Act of 2010 (“ADA”), the Indianapolis Airport Authority (“IAA”) will not discriminate against qualified individuals on the basis of disability in its services, programs or activities.

This grievance procedure has been established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, employment, benefits, or facilities of IAA, its tenants, or service providers.

The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of Complainant, date, and description of the problem. To file your grievance, you may use the Web-based ADA Complaint Form located at the bottom of this page. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination.

The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than one hundred eighty (180) days after the alleged violation to:

Human Resources Department
Indianapolis Airport Authority
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

The ADA Coordinator may also be reached by telephone at (317) 487-5129, by fax at (317) 487-5177, or by email.

After receipt of a complaint, the ADA Coordinator will work with appropriate IAA personnel in order to investigate the complaint for resolution, which will include contacting or meeting with the Complainant. A response will be given in a timely fashion by the IAA in writing, or where requested, in an alternate format. The response will generally contain the following information:

  1. A description of the complaint;
  2. A summary of the facts;
  3. An explanation of the IAA’s position;
  4. A summary of the resolution options(s); and
  5. The timeframe for resolving the complaint, if applicable.

If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with the IAA’s Legal Department. Complainant must file this request for further review, in writing, with the IAA’s Legal Department within fifteen (15) calendar days after receipt of the response from the ADA Coordinator. Complainant must send a copy of the original complaint, the ADA Coordinator’s response, and a description of the Complainant’s concerns or objections to the IAA’s Legal Department, at 7800 Col. H. Weir Cook Memorial Dr., Indianapolis, IN 46241, attention: IAA General Counsel.

After receipt of the appeal, IAA’s General Counsel, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution thereof. Within fifteen (15) days of communicating with the Complainant, IAA’s General Counsel, or his/her designee, will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.

Customer Feedback

We appreciate all types of feedback. Please let us know how we can serve you better.