Providing world-class service

Your experience at IND

To help ensure you have a great experience at Indianapolis International Airport, we offer a variety of services and amenities—from a barbershop and travel spas to free WiFi access throughout the passenger terminal.

Woman in Indianapolis International Airport

Guest Services

Located just beyond the Ticketing Hall before the entrance to Civic Plaza, Guest Services is a one-stop airport information and assistance center. Guest Services representatives are available to help with:

  • Paging passengers and visitors inside the terminal via the public address system
  • Directions to concourses, security checkpoints, and arrival or departure gates
  • Lost and found for items left in the terminal
  • Information about ground transportation options at the airport, including rental cars and taxis
  • Maps and brochures about the airport, including our Visitors Guide, Driving Directions, and Guide to Airport Art
  • Brochures about Indianapolis attractions and services
  • Language interpretors and TDD service
  • Business services and support, including sending and receiving faxes, notary public service, and sales of U.S. postage stamps

Hours and contact information

Sunday through Friday: 5 a.m. to 11 p.m. | Saturday: 5 a.m. to 9 p.m.
Phone: 317.487.7243 | Fax: 317.487.5213
TDD/hearing impaired: 317.487.5151

Digital visitor information kiosks

In Baggage Claim on either side of the main escalators, visitors can also take advantage of four, easy-to-use touch-screen kiosks that provide direct-dial phone access to Indianapolis hotels, restaurants, attractions, museums, and businesses.

Customer Feedback

We appreciate all types of feedback. Please let us know how we can serve you better.